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If you wish to cancel an order, you must notify the merchant immediately, preferably by phone, providing the order number.
If the cancellation is accepted, no additional cancellation fee will apply. If the merchant refuses to cancel the order because the content delivery has been sent, the order cannot be canceled.
Orders already shipped will not be refunded according to Government Ordinance 34/2014 (According to the National Authority for Consumer Protection).
If the cancellation was requested on time and the Merchant accepted the cancellation of the order, we will refund or credit your account with the total amount within up to 7 working days.
The Merchant may cancel an order if the product is not available for any reason attributable to their platform. In this case, we will notify you, if applicable, and refund any payment made.
An order placed by the User can be canceled, without any prior notice and without any further obligation of either party towards the other, or without either party being able to claim damages from the other in the following cases:
a) Non-acceptance by the issuing bank of the User's card transaction, in the case of online payment;
b) Invalidation of the transaction by the card processor approved by our company, in the case of online payment;
c) The data provided by the User on the Platform is incomplete and/or incorrect;